These are the general terms of the relationship between you (the website visitor) and us (the website owner – Mullineux & Leeu Family Wines (Pty) Ltd). They cover any use of www.mlfwines.com (the website). You agree to be legally bound by the terms by visiting and using this website. Please do not use the website if you do not agree to the terms.

Goods and services
Mullineux & Leeu Family Wines is a producer of wine and farm products.

Capacity
If you are under the age of 18, you may not respond to or otherwise accept or act upon any offers in the website.

Alcohol Sales
By ordering and purchasing products that contain alcohol, you acknowledge that you are of legal drinking age in the country you are accessing this website. For this reason, positive identification may be requested and we may refuse an order at our discretion.

Delivery policy
Subject to availability and receipt of payment, requests will be processed within 2 working days. Cost of delivery is dependent on the delivery address.

Geography
The offering on this website is available to South African clients and certain other countries. If your country is not listed at checkout, please mail orders@mlfwines.com for a quotation.

Customer privacy policy
Mullineux & Leeu Family Wines (pty) ltd shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569.

Card acquiring and security
Card transactions will be acquired forMullineux & Leeu Family Wines (pty) ltd via PayFast (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. PayFast uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.payfast.co.za to view their security certificate and security policy.

Customer details
Customer details will be stored by Mullineux & Leeu Family Wines (pty) ltd separately from card details which are entered by the client on PayFast’s secure site. For more detail on PayFast refer to www.payfast.co.za.

Currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).

Responsibility
Mullineux & Leeu Family Wines (pty) ltd takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

Country of domicile
This website is governed by the laws of South Africa and Mullineux & Leeu Family Wines (pty) ltd chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.

Variation
Mullineux & Leeu Family Wines (pty) ltd may, in its sole discretion, change this agreement or any part thereof at any time without notice. If you do not agree with the change, you must stop using this website or the changed terms will apply to you.

Copyright and Intellectual Property Rights
Except as provided to the contrary in the agreement, all rights, title, interest, and ownership (including all rights under all copyright, patent, and other intellectual property laws) in, to, or of this website are our sole property or will vest in us or a third party licensor. All moral rights are reserved.

Our logo and sub-logos, marks, and trade names are our trademarks and no person may use them without our permission. Any other trademark or trade name that may appear on our marketing material is the property of its respective owner.

Except as expressly permitted under the agreement, the website may not be:
• modified or used to make derivative works;
• rented, leased, loaned, sold or assigned;
• reverse engineered or copied; or
• reproduced or distributed.

Limited License to General Users
We grant you, a non-exclusive, non-transferable, limited and revocable right to access, display, use, download and otherwise copy the current and future content for personal, non-commercial and information purposes only. We may cancel your licence at any time for any reason. Your licence is automatically cancelled if you do not get our written permission before using this website in a way these terms do not allow.

We reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in our sole discretion. Any unauthorised use of this website terminates this license.

Limitation of liability
We provide the website “as is”. We do not give any express or implied warranty or make any other promise about this website. For example, we do not warrant that it is good quality, fit for any particular purpose, accurate, complete, up-to-date, legally effective or secure. We also do not warrant that it is free of latent defects, errors, malicious software or infringing content, or that you will have quiet or uninterrupted use of it.

You indemnify (or promise to protect) us against any claim, demand, loss, damage, cost, or liability (including reasonable attorneys’ fees) related to your use of this website.

We will do our best to fix any fault in this website as soon as reasonably practical after we find out about it. This is the limit of our responsibility and liability for any fault in the website.

We are not responsible for anyone else’s website.

Choice of Law
South African law and conditions (such as time and date) govern the terms. Only the South African courts may decide any dispute about the terms.

It is illegal to access the Website from territories or countries where the content or purchase of the products sold on the Website is prohibited.

You may not use this Website in violation of South African export laws and regulations. If you access this website from locations outside of South Africa, you are responsible for compliance with all local laws.

These terms are the entire agreement between us and you with regard to the use of the content and this Website.

Any term that is invalid, illegal, or cannot be enforced must be regarded as deleted. The remaining terms continue as intended.

Contact information
This website is run by Mullinwux & Leeu Family Wines (Pty) Ltd based in South Africa trading as Mullineux & Leeu Family Wines and with registration number 2007/002807/07

Liquor license numbers: WCP/034850 / WCP/016258

If you have any questions, queries or wish to request permission to use any part of this website, please contact us at orders@mlfwines.com

Return and refunds policy
The provision of goods and Mullineux & Leeu Family wines is subject to availability. In cases of unavailability, Mullineux & Leeu Family Wines will refund the client in full within 30 days.

Goods are shipped and handled with care.

We supply wine and farm products which are perishable and non-returnable. If, however, your products have arrived damaged we will replace or refund them when we are at fault.

Incorrect item delivered
We do our best to ensure the product information, availability, purchase price and associated delivery times and fees are accurately reflected on our site. Please notify us within 7 days (the sooner the better) by logging a return on our website.

However, should we accidentally deliver the wrong product to you:
• Please do not remove the product from its original packaging or any of the stickers or labels.
• Notify us as immediately and we will collect the product from you at no charge.
We will at your choosing:
• deliver the correct item to you as soon as possible (if available); or
• send you a voucher for the purchase price of the product; or
• issue a refund (using the same method of payment you originally used for the purchase).
• Please note that a refund is not available if the item was received as a gift.
• Goods arrived damaged

If your goods arrive damaged, then we will do our best to resolve the issue. Please notify us within 7 days (the sooner the better) by logging a return on our website.

We will require the following information to assess where in the delivery process the damage may have occurred:
• photograph of the outer box (including whether it has a Fragile sticker or not);
• photograph of the inside of the box, including the inner packaging; and
• photograph of the damaged item.

If necessary we will arrange collection of the product from you at no charge. Once we have inspected the product or photographs and validated your return (if needed), we will, according to your preference:
• replace the product (if available); or
• issue a refund voucher for the purchase price of the product or
• issue a refund (using the same method of payment you originally used for the purchase).
• Please note that a refund is not available if the item was received as a gift.

Our customer support department contact details
Telephone number: +27 (0)76 974 6679
Email address: orders@mlfwines.com
Monday to Friday: 09:00 to 16:00
Closed on Saturdays, Sundays and Public Holidays

Customer queries and complaints
We aim for complete customer satisfaction. We respect our customers’ rights and always try to comply with best practice and all relevant laws. If you are not satisfied with any of our goods, or have any questions, please contact our customer support department and have your invoice ready. We will try our best to solve your problem. We are proud of the reputation of our goods.

Any complaints regarding the standard and quality of the product or products bought by consumers through our website should be directed to the Customer Support Manager, PO Box 369, Riebeek Kasteel, 7307, South Africa or orders@mlfwines.com

Dispute resolution
If we do not accept that we supplied defective or unsuitable goods, and our customer support department has not been able to help, any customer may still take the matter up with a suitable ombud or other dispute resolution body.

  • South African law requires you to be at least 18 years to place an order and accept delivery.
  • Payment options accepted;
    PayFast uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored